Error messages—design services

Error messages for

 

CREATE – Design Trouble Report

Error message and description

 

A mandatory attribute was not provided in the create trouble ticket request.

 

Trouble report not created because of circuit ownership, format, or connection problems.

The error could be due to the following reasons:

  • You do not have the authority to create a trouble report on this circuit

  • You entered the wrong state code

  • You entered the wrong circuit format.

  • There is a connectivity problem to the OSS.

  • The circuit may not be in CenturyLink territory

  • OSS record may not have been updated yet.

 

Trouble report not created because of circuit ownership, format, or connection problems. If a create request is in progress and you perform a CREATE trouble report request again immediately, the second request will fail.

 

A trouble report has already been reported on the specified circuit.

 

The user prompt to submit ticket was not selected.

 

Maintain – Design Trouble Report

Error message and description

 

The following service is currently unavailable: No record found.

The ticket number you entered does not exist in database.

 

Authentication Error: Company ID mismatch. Security violation. Access to data denied.

You can't view the information on this trouble report because it was created by a user from another company.

 

Cannot verify or deny at this time. (Ticket is not in the status: clearedAwaitingCustomerVerification)

It is not possible to verify or deny closing a ticket unless a request to close has been initiated by CenturyLink.

 

This trouble ticket is not in a status which allows it to be modified or cancelled.

You can't modify or cancel this trouble report because it is in Cleared status or the modification is prohibited by business rules.

 

VIEW- Design Circuit History

Error message and description

 

The following service is currently unavailable: Access Denied: User has no authority to perform request on the specified circuit.

You can't view the history for this circuit because it belongs to another company.

 

VIEW- DMARC Information

Error message and description

 

The following service is currently unavailable: Access Denied: User has no authority to perform request on the specified circuit.

You can't view the view the DMARC information for this circuit because it belongs to another company.

 

DMARC information not available