Error Messages - Feature Verification

Error Message and Description

Recovery Steps

ERROR: Unable to retrieve CSR data

ERROR: Unable to retrieve Switch data.

The circuit entered does not exist in CenturyLink's database.

Verify telephone number.

The circuit may not be in the Century Link territory of Arizona (AZ), Colorado (CO), Idaho (ID), Iowa (IA), Minnesota (MN), Montana (MT), Nebraska (NE), New Mexico (NM), North Dakota (ND), Oregon (OR), South Dakota (SD), Utah (UT), Washington (WA), and Wyoming (WY).

Unable to retrieve CSR.

 

  • Try again after 90 seconds. If it fails, contact the Help Desk.

  • Telephone has multiple CSRs with account statuses

  • CSR data may be outdated and no longer available

Unable to retrieve switch data

Switch S&E information cannot be obtained from the legacy host system.

This can be a temporary condition. You can try the request again.

Unable to send email notification

Contact your administrator.

NPA not found

Verify telephone number.

 

If you receive the error messages Unable to retrieve CSR or Unable to retrieve switch data, you may submit a request manually using the following process: