Error Messages - General CEMR-MTG Errors

Error Message and Description

Recovery Steps

Resource Limitation. Please verify CEMR-MTG access hours. If you believe CEMR-MTG should be available, please contact the Wholesale Systems Help Desk at (888) 796-9102.

Try again after 90 seconds. If it fails, contact the Help Desk.

Resource Limitation. Please verify OSS access hours. A downstream error has occurred due to link or resource availability. Please resubmit request later.

Try again after 90 seconds. If it fails, contact the Help Desk.

Circuit ID is invalid. Please check your circuit ID format and try again.

Check your circuit ID format and try again.

Circuit ID is invalid. Please check your circuit ID syntax and try again.

Check your circuit ID syntax and try again.

Phone or Fax extension field is invalid. Please check your extension field and try again.

Check your extension field and try again.

Transaction Timeout. Please submit your request again.

Submit your request again.

Error while retrieving data from CEMR-MTG Data Base

Try again after 90 seconds. If it fails, contact the Help Desk.

Error retrieving transaction data

Try again after 90 seconds. If it fails, contact the Help Desk.

Error retrieving ticket data

Try again after 90 seconds. If it fails, contact the Help Desk.

Error retrieving MLT results

Try again after 90 seconds. If it fails, contact the Help Desk.

No event notification found for ticket

Try again after 90 seconds. If it fails, contact the Help Desk.