CEMR-MTG Online Help
CEMR-MTG Online Help
Error messages for
Error message and description |
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A mandatory attribute was not provided in the create trouble ticket request. |
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RSID Validation ownership failed. |
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Transaction Timeout |
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If you need to add information to this trouble report, please return to the CEMR-MTG Non Design Services page and select "Maintain Trouble Report" under Report Action. |
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Error message and description |
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The following service is currently unavailable: No record found. The ticket number you entered does not exist in database. |
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A trouble ticket cannot be modified or cancelled if it is in CLEARED status, the commitment date/time has expired, or the modification is prohibited due to business rules. You can't modify or cancel this trouble report because it is in Cleared status or the modification is prohibited by business rules. |
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Authentication Error: Company ID mismatch. You can't view the information on this trouble report because it was created by a user from another company. |
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Error message and description |
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The following service is currently unavailable: Access Denied: User has no authority to perform request on the specified circuit. You can't view the history for this circuit because it belongs to another company. |
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The following service is currently unavailable: The specified circuit does not exist on the host system. The circuit entered does not exist in LMOS database. |
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Resource Limitation, Please verify OSS access hours. A downstream error has occurred due to a link or resource availability. Please resubmit request later. |
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Invalid NPA triggers popup: Please input a proper numeric value for the Telephone NPA |
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Invalid NXX triggers popup: Please input a proper numeric value for the Telephone NXX |
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Invalid Line triggers popup: Please input a proper numeric value for the Telephone Line |
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Invalid Extension triggers popup: Please input a proper alphanumeric value for the Extension |
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Transaction Timeout |
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Error message and description |
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The MLT test system is not available because of one of the following conditions. LT_LINE_DISCONNECTED LT_LINE_NOT_WORKING LT_LINE_UNASSIGNED |
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A request was issued on a phone number that has a pending test request. An MLT request was executed on a TN that already had an active request. |
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The telephone number specified on the request cannot be found in the OSS system. The circuit entered does not exist in LMOS database and may not be in CenturyLink territory. |
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Access Denied: User has no authority to perform request on the specified circuit. You can't run an MLT for this circuit because it belongs to another company. |
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The system which runs an MLT is not available. MLT system may be busy, offline, or electronically inaccessible. |
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Resource Limitation, Please verify OSS access hours. A downstream error has occurred due to a link or resource availability. |
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Transaction Timeout |
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Order not found The order number entered does not exist in CenturyLink / LMOS database. |
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TN not eligible for testing The order has a status that does not allow an MLT to be performed. |
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Error message and description |
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The following service is currently unavailable: Access Denied: User has no authority to perform request on the specified circuit. You can't view the line record for this circuit because it belongs to another company. |
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The following service is currently unavailable: The specified circuit does not exist on the host system. The Telephone Number entered does not exist in CenturyLink/LMOS database. |
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Error message and description |
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DMARC information not available |
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Report failed: no work item pending |
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The following service is currently unavailable: Access Denied: User has no authority to perform request on the specified circuit. You can't view the DMARC information for this circuit because it belongs to another company. |
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