Error Messages - RCE

RCE pre-screens for certain conditions that indicate that activation request cannot be completed for the submitted number, and in those cases, if the Activations button is clicked, the software presents one of the error messages indicated below.

 

Error Message and Description

Recovery Steps

Exit Diagnostics

Try again after 90 seconds. If it fails, contact the Help Desk.

Cannot connect to next screen in Diagnostics

Try again after 90 seconds. If it fails, contact the Help Desk.

Cannot connect to Diagnostics

Try again after 90 seconds. If it fails, contact the Help Desk.

Error during processing Diagnostics request

Try again after 90 seconds. If it fails, contact the Help Desk.

RSID validation failure

Feature Activations have been disabled because of RSID validation failure.

Line disconnected

Feature Activations have been disabled because line is disconnected.

Line suspended in service

Feature Activations have been disabled because line is suspended.

Line as remote call forwarding

Feature Activations have been disabled because line has remote call forwarding.

Line is Ported Out

Feature Activations have been disabled because line is ported out.