Field Descriptions - Ticket Submission

Remark

Indicates the customer contact name for the Can Be Reach [CBR] number. DO NOT USE Mr, Mrs, sub, etc; enter proper names.

CBR

Indicates a Can Be Reach number, in the event, one of the downstream departments need to contact you for additional information and/or to gain access to the network interface. Enter the contact number as 10-digits [i.e., 303xxxxxxx].

Diagnostic Assistant (Type Code)

Indicates the appropriate trouble type based upon your previous selections.

Handle Code

Indicates the appropriate Handle Code based upon your previous selections. Handle Codes are assigned to a ticket for proper routing to downstream departments.

RCE Narrative

Indicates the narrative field. This is displayed by the system, based on your previous selections.

CLEC Narrative

Indicates additional information pertaining to the reported trouble.  

Commitment: Out of Service (Type of Commitment)

Indicates the type of commitment previously selected. The date and time of the displayed commitment in the area for the reported telephone number is displayed by the system. Example: Date: 12-10-98 Time: 0600P