CEMR-MTG Online Help
CEMR-MTG Online Help
The following is a list of the status and error codes associated with Activation requests:
APRIL (Automatic Provisioning Infrastructure Layer) Request Status values (status of request sent from RCE to APRIL):
Complete
In-progress
Failed
APRIL status codes (Status of the Activation activity):
Failed
Pending
Cancelled by APRIL
The APRIL system encountered a problem completing this request. It has been forwarded to the RCMAC for manual handling
Success
The APRIL system has detected this as a duplicate request and thus has rejected the request
The APRIL system returned an unexpected error code to RCE
The APRIL system determined that number does not exist in the CenturyLink network
RCMAC completed the work on this request and did not call Customer (This error should only be returned on a pending/query)
RCMAC completed work on this request and called the Customer (This error should only be returned on a pending/query)
The APRIL system is not currently available
RCE can't communicate with the APRIL system. Try again later (This error occurs when RCE can't connect to APRIL at all)
Feature activation/deactivation has been disabled
A timeout occurred trying to connect to the APRIL system
APRIL Reason Codes:
APRIL error - Failed at switch
APRIL error - NPANXX is not defined
APRIL error - This is a centron line
APRIL error - Duplicate order
APRIL error - Previous order failed
APRIL error - Line is suspended
APRIL error - Line has remote call forwarding
APRIL error - Line already disconnected
APRIL error - Line is a party line
APRIL error - Can't obtain customer service record
APRIL error - Non CenturyLink switch
APRIL error - Can customer pay is 'Y'
APRIL error – Manual
APRIL error - Line disconnected at switch
APRIL error - No previous order
APRIL error - Switch RC inhibited
APRIL error - Switch timeout
APRIL error - Wireless switch
APRIL error - Parser error
APRIL error - Default error
APRIL error – Other
