Ticket Event States

Queued

A Trouble Report is in queue, but the trouble resolution process has not yet been initiated.

Open/Active

This is the active phase of the Trouble Report when appropriate actions to resolve the trouble are being carried out.

Deferred

This state indicates that the corrective action on the Trouble Report has been postponed. A deferred report can become Open/Active when specific conditions are met.

Cleared *

A Design Services Cleared Event is a Request to Close the trouble ticket from the CenturyLink Repair Center. This message is sent to the CLEC with the required response from the CLEC to be "Verify" or "Deny" that the trouble reported is fixed. If the CLEC verifies that the trouble is fixed, then the ticket will be closed. If the CLEC denies the request, then the trouble ticket will change status to Open/Active. If no action is taken by the CLEC then the ticket will close 24 hours after the Cleared event.

Closed **

This trouble ticket is closed and no longer electronically active. No modifications are possible. Use the OSSLOG History function to view all recorded activities for this ticket.

Disabled

An instance of a Trouble Report exhibits a disabled value when its information cannot be updated due to local conditions. In the Disabled condition, only read operations can be performed.