Broadband Trouble Types

Description

Report Category

Trained, Cannot Connect, Never Worked (New Service except .NET)

CR (Customer Report)

Trained, Cannot Connect, Previously Worked

CR (Customer Report)

Cannot Train

CR (Customer Report)

Intermittent Trouble

CR (Customer Report)

Other (Speed, Email, etc.)

CR (Customer Report)

Cancel All Repair Tickets

CR (Customer Report)

Self Install Support (New Service)

CR (Customer Report)

 

To download the CenturyLink designed services trouble ticket codes, sent back on the repair of a ticket, see the Wholesale: Products and Services Maintenance and Repair Overview page.