Authorizing closure of design trouble reports

You can authorize closure of design trouble reports that are in the cleared state.

  1. Click the DESIGN tab.

The Maintain Trouble Report window appears.

  1. You can search for the trouble report you want to authorize closure on, in two ways:

    1. Using the Ticket ID

      1. Enter the Ticket ID of the trouble ticket you want, select the Maintain radio button, and click Submit.

        The Clear Design Report window appears, displaying the details of the cleared trouble ticket.

    1. Using the Circuit Search Criteria

      1. Select and enter the Circuit Search Criteria such as User, Status and the date range by which you want to perform your search, and click Submit.

        The Maintain Trouble Ticket window appears, displaying a list of trouble tickets based on your search criteria.

      2. Select the trouble ticket you want to authorize closure on, from the list displayed.

        The Clear Design Report window appears, displaying the details of the cleared trouble ticket.

  1. Enter any additional information in the Additional Information field in the bottom of the screen. Verify that the displayed name and telephone number of the person authorizing closure is correct.

  2. Click the Authorize Closure button to authorize closure on the ticket.
     

The restored time reflects the time that the trouble resolution is completed.

The MSC field indicates if a bill may or may not be applicable. For example, an MSC equal to 1 might indicate an applicable bill and an MSC equal to 0 may indicate no bill. Currently CEMR-MTG does not display billing hours.

Related Topics

Error Messages