Canceling design trouble reports

After you've found the trouble report you want, you can edit it, cancel it, or, if it is for a UBL order, change the appointment time. Closed trouble reports are listed for one day. During that time, you can view them but you can't cancel them.

  1. Find the trouble report you want to cancel.

The Maintain Design Report window displays the trouble report.

  1. In the Cancel Person Information field at the bottom of the window, check the name and phone number and revise them if necessary.

  2. In the Cancel Reason field, type the reason for canceling the trouble report.

  3. Click Cancel Report.

A message at the top of the window indicates that the trouble report is being canceled. You can check on the status of the cancellation by viewing the transaction history.

Related Topics

Error Messages