Editing design trouble reports

After you've found the trouble report you want, you can edit it, cancel it, or, if it's for a UBL order, change the appointment time. Remember that you can edit only open/active trouble reports. You can view closed trouble reports for a day after they've been closed, but you can't edit them.

  1. Find the trouble report you want to edit.

The Maintain Design Report window displays the trouble report.

  1. Revise the Location Information, Problem Information, or Additional Information.

  2. Click Submit.

A message indicates that your edit has been submitted. You can check on the status of your edit by viewing the transaction history. When the edit has been completed, you can view the edited trouble report by finding it once again.

Related Topics

Error Messages