Following up on design trouble reports

To follow up on a design trouble report that you've submitted, you must first find it so that you can view, edit, or cancel it or change the appointment time. You can view the last 50 trouble reports you or your colleagues submitted. You can view closed trouble reports for a day after they've been closed, but you can't edit, cancel, or reschedule them.

Click the DESIGN tab.

In the Maintain Trouble Report window, search for the trouble report by specifying either search criteria or the ticket ID.
If you searched by specifying search criteria, click the radio button next to the circuit ID for the circuit you want.

The Maintain Design Report window displays the trouble report you selected. (All times shown in the window are Mountain time.) From this window you can edit or cancel open/active trouble reports. For a UBL order you can change the appointment time. (You can view closed trouble reports for a day after they've been closed, but you can't edit, cancel, or reschedule them.)

The Obj/Commit Time shown in the window is CenturyLink's internally scheduled date and time for repair; it is not a commitment date or time. For Design Services trouble tickets, service intervals are determined by performance indicators or tariff requirements for each product. Those service intervals can be found in the Service Interval Guide. Apply the appropriate PID or tariff(s) to determine service intervals.