Preparing and submitting non-Broadband design trouble reports

Click the DESIGN tab.


Type the circuit ID of the circuit for which you want to create a trouble report.

Guide to Circuit ID formats

Enter the relevant details such as Tracking Report Information, Problem Information and Priority Information.

In the Problem Information section, the trouble type selected maps to a specific report category (AT, CR, IN, RL) in the CenturyLink trouble ticket system. Refer Design Trouble Types. For more information, refer Field Descriptions- Submitting a Design Trouble Report.

Click Submit. A message confirms that your trouble report has been submitted. You can check the status of the report by viewing its transaction history.

If your trouble ticket is on a UBL (Unbundled Loop) two-wire analog circuit, you will see a screen which will allow you to reserve a four hour access window for repairs. Select the time for your appointment, then click Submit.

Related Topics

Field Descriptions

Error Messages