We shouldn't link to this, because it's out of date. I see nothing in the GUI that looks like what's in the "MLT results" column below. Instead, CEMR--or probably RCE--displays a series of "situations" worded the same as the boldfaced "options" below. You pick whichever situation is true and continue with the diagnosis, following the prompts in the windows. I've found one situation that's not listed in the Action column, and there may be others.

MLT did not complete or errored out - send for further testing.

I've eliminated the links to this page and revised the nondesign pages on submitting trouble reports and running MLTs to get around the issue for the moment. My best guess at the moment is that we won't need the information below. Dave S. 10/4/05

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MLT results and user actions

MLT result

Action

TIMEOUT – MLT has not finished executing.

If you wish to wait further for the MLT results, click on the BACKUP button below and enter another wait time.

ERROR – MLT execution errored out.

MLT was unsuccessful, continue taking ticket following window prompts.

TOK – MLT indicates line is testing OK

Click the option MLT shows TOK but customer requests ticket if you would like to continue creating a trouble report.

Click the option Customer agrees to check equipment/premises before requesting a ticket if you would like to front-end Close this report and check the equipment and premises.

The MLT is a preliminary test, and the results indicate the line Tests Okay and the problem you're reporting may be caused by wiring and/or equipment.

If CenturyLink dispatches on this trouble and finds the problem not with CenturyLink equipment or lines, customers without a maintenance contract will be charged for the trouble isolation.

ROH – MLT indicates a potential problem with customer's equipment, such as defective telephone or receiver off hook.

Click the option Customer agrees to check equipment/premises before requesting a ticket if you would like to Front-end Close this report and check the equipment and premises.

Click the option MLT shows ROH but customer requests ticket if you would like to proceed with entering a trouble report.

The preliminary MLT indicates a possible Receiver Off Hook or that wiring or equipment may be causing the problem.

If CenturyLink dispatches on this trouble and finds the problem not with CenturyLink equipment or lines, customers without a maintenance contract will be charged for the trouble isolation.

BUSY SPEECH – MLT indicates speech on the line.

Click the option Customer agrees to check equipment/premises before requesting a ticket if you would like to Front-end Close this report and check the equipment and premises.

Click the option MLT shows trouble on the line or recommends further testing if you would like to proceed with entering a trouble report.

Someone may be using the line or this result can be caused by noise/interference.

SERVICE PROTECTED – MLT indicates the line is "service protected."

MLT was unsuccessful, continue taking ticket following window prompts.

Pair gain, MLT results inconclusive

MLT was unsuccessful, continue taking ticket following window prompts.

EQUIPMENT BUSY – MLT was unable to obtain a valid test result.

MLT was unsuccessful, continue taking ticket following window prompts.

UDC TOK – Result is normal

Click the option MLT shows TOK but customer requests ticket if you would like to continue creating a trouble report.

Click the option Customer agrees to check equipment/premises before requesting a ticket if you would like to Front-end Close this report and check the equipment and premises.

The preliminary MLT indicates the line Tests Okay and the problem may be caused by wiring and/or equipment.

If CenturyLink dispatches on this trouble and finds the problem not with CenturyLink equipment or lines, customers without a maintenance contract will be charged for the trouble isolation.

UDC PREMISES – test results indicate customer's wiring is bad

Click the option Customer agrees to check equipment/premises before requesting a ticket if you would like to Front-end Close this report and check the equipment and premises.

Click the option MLT shows trouble on the line or recommends further testing if you would like to proceed with entering a trouble report.

The preliminary MLT indicates the problem may be caused by bad wiring; check wiring and equipment.

If CenturyLink dispatches on this trouble and finds the problem not with CenturyLink equipment or lines, customers without a maintenance contract will be charged for the trouble isolation. If the customer would like CenturyLink to repair their wiring, additional charges apply and work carries a 30-day warranty.

MLT shows trouble on the line.

Click the option MLT shows trouble on the line or recommends further testing if you would like to proceed with entering a trouble report.

Click the option MLT shows trouble but customer requests no dispatch – front end close ticket if you don't want to continue taking a ticket.

This type of problem often requires further testing, since either wiring and/or equipment may cause this type of trouble.

If CenturyLink dispatches on this trouble and finds the problem not with CenturyLink equipment or lines, customers without a maintenance contract will be charged for the trouble isolation.