CEMR-MTG Online Help
CEMR-MTG Online Help
Using the Maintain Reports option, you can search for a trouble report, edit, cancel, or view ticket events for Design trouble reports. You can view the details of the last 50 trouble reports that you submitted. This list is displayed by date range, status and trouble reports submitted by you, or all trouble tickets, submitted for your company.
Closed Trouble Reports can be viewed, but not modified. Closed trouble reports are removed from the inventory list after one day.
An event is generated when No Access starts or ends. These times are displayed in the close out information viewable through the maintain function. Additionally, if you have chosen to receive Email or Fax, the NA time you authorized is displayed in the Email or Fax you receive.
Using the Maintain Trouble Report option, you can:
To download the CenturyLink designed services trouble ticket codes, sent back on the repair of a ticket, see the Wholesale: Products and Services Maintenance and Repair Overview page.
The MSC field indicates if a bill may or may not be applicable. For example, an MSC equal to 1 might indicate an applicable bill and an MSC equal to 0 may indicate no bill. Currently CEMR-MTG does not display billing hours. If the ticket's close out was the result of an internal database sync up, the Comments line will read: "Manually Closed, ticket reported closed on host system". The time denoted by the status represents the time the sync up occurred, not the actual time of the ticket event. You can view the ticket's history to check ticket close out information.
You can maintain trouble reports submitted against IP Centrex telephone numbers by accessing the Maintain Trouble Report window under the Design tab.
