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Manage your marketing preferences

This page allows you to manage how CenturyLink uses your information for marketing communications.

Some communications are essential to providing your service, such as billing, order status, and repair updates. These messages are necessary to maintain your account and services. Those will continue to be sent even if you opt out of marketing communications.

Your marketing preference changes are immediate, but may take up to 30 days from the selection date to be fully effective. If you receive any unwanted communications from us after the 30 days have passed, please email DSR@Lumen.com with your request details and we will research and correct it for you.

To ensure your request is handled correctly and routed through the appropriate systems, please select the option below that best describes your relationship with CenturyLink.

  For Current CenturyLink Customers

Updating your communication preferences is easy - log in to My Account, the CenturyLink App, or chat with us for a quick link.

  For Non‑CenturyLink or Former Customers

If you are not currently a CenturyLink customer, you may submit a request to opt out of CenturyLink marketing communications submitting this form. 
 

What happens next:

  • Your request will be recorded and processed by CenturyLink

  • Your information will be used solely to ensure you do not receive future marketing communications