Personal TechProSM by Assurant provides unlimited personalized tech support for all the connected devices under your roof. When you enroll, you unlock a range of services, letting you:
You can start experiencing Personal TechPro right away by downloading the Pocket Geek® Home app.
The app makes connecting everything to your modem simple and gets all your smart devices playing nice with each other.
To access the Pocket Geek Home app after purchase, simply download the app directly from the App Store® or Google Play™.
Our goal is for you to get maximum enjoyment out of your smart product purchase and keep your home connected.
For new and existing device setup and configuration, you can talk or chat to a U.S.-based expert available 7 days a week, 8am - midnight ET (excluding major holidays)
Everyone and every WiFi and Bluetooth®-enabled device in your household is covered under the plan
99% Success Rate
We're here to help and solve your technical issues quickly - typically within 30 seconds or less
You can get support for any device that connects to your home network by Wi-Fi, Bluetooth®, or other methods such as Zigbee or Z-Wave. Some common products include:
The Personal TechPro team can help walk you through anything from setting up and connecting your devices to configuring and troubleshooting them. For instance, you may need help connecting your laptop to Wi-Fi or Bluetooth®, or it may be running slow and it’s time for tune-up. You may also need help setting up voice commands through your phone, Google Home™ or Amazon Echo to control your smart devices, automating your smart lighting so that it dims when you’re heading to bed or programming your smart thermostat to stay comfortable throughout the day. We can help with it all.
Yes! We can support any connected device in your home. As long as it connects to Wi-Fi or Bluetooth®, or other protocols like Zigbee and Z-Wave, we can help.
Whether you have one question or 1,000, we're here to help you every day from 8 a.m. to midnight EST, excluding major holidays. You can get tech support however you need it and we won’t stop until we get you up and running.
No problem. Our specialists are here to help whether you’re an expert or new to connected devices. With your permission, we can screen share or camera share through your smartphone to help guide you. You’ll be an expert before you know it!
The Personal TechPro team typically answers calls and chats in 30 seconds or less. No long wait times!
Personal TechPro is conveniently accessed through the Pocket Geek Home app. You can download the app directly from Google Play™ or the App Store® to gain easy access to how-to guides, troubleshooting tips and on-demand tech support by tapping 'chat' or 'call' to connect to Personal TechPro specialists.
You can’t transfer your service to another person. But if you move, your service moves with you. And you can cancel your monthly payments anytime if you no longer want to keep it – but we’d hate to see you go.