Colocation

Services

Your Data Center in Capable and Experienced Hands

CenturyLink data center services, provided in partnership with Cyxtera Technologies, offer you an extension of your IT staff. We work with your team to help ensure a consistent environment for your colocation services while proactively working with you to future proof your environment. Our experienced team of engineers hold all the major certifications from PMP, ITIL to vendor hardware and equipment such as CiscoCCNA, and Alcatel Lucent SRC, and Data Center and Structured Cabling certifications such as BICSI, CDCMP and CDCBP.

Gold Support

Equipment Relocation

Structured Cabling

Service Management

Savvisstation Portal

Gold Support

Gold Support leverages the experience of our professionals to be your remote hands and eyes to save you time and resources by trouble-shooting minor technical issues, such as:

Server Re-Boots, Racks-and-Stacks and Equipment Builds
Operating System (O/S) Loads
General Network and System Trouble-Shooting
Telco coordination

Monthly Recurring Gold Support: Purchase according to your monthly requirements (10 hour, 5 hour and 1 hour per month increments) and once your commitment is utilized each month, you can receive additional Ad-Hoc Gold Support—ideal for organizations that have routine monthly maintenance activities. Unused hours do not roll over at the end of the month.

Prepaid Gold Support: Purchase according to your requirements (10 hour, 5 hour and 1 hour increments) and once your commitment is utilized, you may buy another block of hours or you can receive additional Ad-Hoc Gold Support. Hours never expire—ideal for organizations that periodic support needs that may vary month to month.

Ad-Hoc Gold Support: May be requested on an “as needed” basis, billed hourly, in 15 min increment. This option is often used by clients who do not know their remote hands needs. Once a baseline is established, clients are able to select the monthly plan that best fits their needs, receiving the same support on at a lower effective hourly rate.

Migration Equipment Relocation

CenturyLink's end-to-end Data Center Migration and Consolidation Services are designed to support and guide you in your transformation process. From assessment and planning to migration and steady state, our Data Center Migration Services manage risk, control cost, and help minimize business disruptions. CenturyLink offers complete solutions or al a carte—covering initial planning to going “live”. Our migration team has years of experience in data center migration planning for hundreds of clients, and our proven end-to-end methodology helps ensure your systems run smoothly.

Our solutions include:

Migration Assessment: Define migration strategy and establish the financial base and cost efficiencies for your transformations.
Migration Consulting: Understand the implications of your data center transformation for focused area—governance, solution architecture, migrations orchestration and engineering support—to allow a smooth transformation.
Migration Gap Analysis: Benchmark and understand possible risks and gaps by comparing your plans against our time-tested, thoroughly researched planning models.
Data Center Migration Program: Transition to your new data center with an application-based migration approach, including robust process and governance frameworks that meet your migration requirements.

Structured Cabling

As infrastructure and network specialists, CenturyLink has partnered with Cyxtera to offer end-to-end design-build solutions leveraging our team of professionals with industry standards recognition (BISCI and RCDD) with solutions including architectural, engineering, design and implementation services.

Advantages

Cyxtera manages all wiring from client cage to network room
Fully integrated solution that includes cage design, rack layout and rack elevation and the ability to deliver a turnkey environment
Reduced deployment time, as structured cabling is built into the delivery of your cage
Longer equipment life through improved airflow from properly routed cabling enabling equipment to run cooler.
Faster change management through well labeled and documented cabling.
Reduced downtime from faster troubleshooting made possible by properly routed, labeled, documented, and tested cabling.

Standards and Compliance

National standards for uniform labeling, testing and documentation.
Design of data centers in accordance with TIA-942—developed by the Telecommunications Industry Association (TIA) to define planning and building data centers, particularly cable systems and network designs
The TIA-942 specification references provide public domain data center requirements for applications and procedures to apply both copper and fiber optic media
Manufacturer Certifications including:

Belden
Legrand (Berk-Tek/Ortronics)
Cablofil
CommScope — Uniprise and Systimax
Corning Cable Systems
Fluke Networks
Fujikura

Hilti
Hitachi
Hubbell
Leviton
Mohawk
Panduit
Siemon
TYCO/TE

Service Management

IT Service Management provides additional levels of technical and administration support and proactive consultation beyond what is offered with our standard support services.Dedicated to delivering exceptional customer service with the ultimate goal of providing you a competitive advantage, our global team of IT Service Management (ITSM) experts has an average of over 20 years of industry experience helping enterprise organizations solve complex IT challenges and multiple business and IT certifications. They oversee incident and problem management, administer change management, manage projects and handle billing inquiries. In addition, the team provides regular touch-base consultation, including service reviews, development planning and monthly scorecards. Our IT Service Management solutions are:

Customized to your desired level of engagement
Based on the deliverables you need
Provided without the expense of full time staffing costs

SavvisStation Portal

All data center services clients get free access to our SavvisStation Portal. Clients can log in and easily access all things surrounding your managed IT services, including support tickets and invoices, service reports and product orders and benefit from:

Visibility- Generate graphs and reports, access orders, support, invoice and usage history and view usage history.
Configurability- Customize your dashboard, designate menu items, name servers, filter content and assign users.
Manageability- Open support tickets, keep tabs on invoices and orders, communicate with technical support and add/delete/update user access.
Accessibility- Simply log on and take care of minor questions and support issues from any computer or smartphone with Internet access anytime and anywhere.

Resources

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CenturyLink Gold Support Augment your staff and increase productivity.

Fact Sheet

CenturyLink Structured Cabling Complete design and installation services for structured cabling systems (SCS).

Fact Sheet

Virtual Data Center Tour Learn more about CenturyLink’s partner, Cyxtera Technologies, and their data center services up close.

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CenturyLink has sold its data centers and associated colocation business to a consortium led by BC Partners and Medina Capital Advisors. This move led to the creation of a bold, new company, Cyxtera Technologies, comprised of world-class talent and technology. CenturyLink will continue to work closely with Cyxtera and the same strong team that has operated the data centers successfully for years and who will continue to deliver world-class customer service and Operational Excellence for all colocation customers.