Gold Support leverages the experience of our professionals to be your remote hands and eyes to save you time and resources by trouble-shooting minor technical issues, such as:

• Server Re-Boots, Racks-and-Stacks and Equipment Builds
• Operating System (O/S) Loads
• General Network and System Trouble-Shooting
• Telco coordination

Monthly Recurring Gold Support: Purchase according to your monthly requirements (10 hour, 5 hour and 1 hour per month increments) and once your commitment is utilized each month, you can receive additional Ad-Hoc Gold Support—ideal for organizations that have routine monthly maintenance activities. Unused hours do not roll over at the end of the month.

Prepaid Gold Support: Purchase according to your requirements (10 hour, 5 hour and 1 hour increments) and once your commitment is utilized, you may buy another block of hours or you can receive additional Ad-Hoc Gold Support. Hours never expire—ideal for organizations that periodic support needs that may vary month to month.

Ad-Hoc Gold Support: May be requested on an “as needed” basis, billed hourly, in 15 min increment. This option is often used by clients who do not know their remote hands needs. Once a baseline is established, clients are able to select the monthly plan that best fits their needs, receiving the same support on at a lower effective hourly rate.

CenturyLink's end-to-end Data Center Migration and Consolidation Services are designed to support and guide you in your transformation process. From assessment and planning to migration and steady state, our Data Center Migration Services manage risk, control cost, and help minimize business disruptions. CenturyLink offers complete solutions or al a carte—covering initial planning to going “live”. Our migration team has years of experience in data center migration planning for hundreds of clients, and our proven end-to-end methodology helps ensure your systems run smoothly.

• Migration Assessment: Define migration strategy and establish the financial base and cost efficiencies for your transformations.
  
• Migration Consulting: Understand the implications of your data center transformation for focused area—governance, solution architecture, migrations orchestration and engineering support—to allow a smooth transformation.
  
• Migration Gap Analysis: Benchmark and understand possible risks and gaps by comparing your plans against our time-tested, thoroughly researched planning models.
  
• Data Center Migration Program: Transition to your new data center with an application-based migration approach, including robust process and governance frameworks that meet your migration requirements.

IT Service Management provides additional levels of technical and administration support and proactive consultation beyond what is offered with our standard support services.Dedicated to delivering exceptional customer service with the ultimate goal of providing you a competitive advantage, our global team of IT Service Management (ITSM) experts has an average of over 20 years of industry experience helping enterprise organizations solve complex IT challenges and multiple business and IT certifications. They oversee incident and problem management, administer change management, manage projects and handle billing inquiries. In addition, the team provides regular touch-base consultation, including service reviews, development planning and monthly scorecards. Our IT Service Management solutions are:
 

• Customized to your desired level of engagement
• Based on the deliverables you need
• Provided without the expense of full time staffing costs