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Control Center

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Enterprise & Wholesale

North America


Enterprise and Wholesale Repair

National services:

For an open ticket ‑ option 1, then 1

Local ILEC Services:

Local ILEC Services:

Edge Services:


Portal Support


Activations


Billing


Black Lotus Hosting Services with DDoS Protection


CenturyLink Technology Solutions
(CTS, legacy Savvis®)


Savvis®

Network Transmission Services


Unified Communications and Collaboration


Content Delivery Network (CDN)


Edge Services


Equipment (CPE)


Field Tech Services (billable remote hands)


CenturyLink Residential & Small Business Repair (Including Fiber)


Local Number Portability
(Legacy Level 3)


Local Services
(Legacy Qwest LEC area)


Local Wholesale for CLEC and Payphone


Lumen Workplace


Managed Services (Formerly MES and TMNS)



National Wholesale Customer Care


Network Maintenance (change management coordinator)


SD-WAN / SASE / Managed Enterprise with Cisco Meraki (MECM)


Physical Security (facility access)


Quantum Fiber Residential & Small Business Repair



Rural Call Completion


System Designer Operations Center
(legacy CenturyLink)


Toll Free Services


VoIP MAC Desk / National Technical Assistance Center
(legacy CenturyLink)


Vyvx

Asia Pacific (APAC)

Enterprise & Wholesale Repair