Business Support

CenturyLink business support numbers


Portal support
Legacy CenturyLink (Business Applications Help Desk)
877-726-6875 (6:00 am–6:00 pm MT)
  • Option 1: Control Center, Bill Analyzer, Usage Analyzer
  • Option 2: Hosted IVR, On-Demand IVR, EZ Route, Notify, Interaction Routing
  • Option 3: Business VoIP portal

Legacy Level 3 (Portal Support Center)
877-453-8353 (720-888-0030) option 2, then 3 (6:00 am–6:00 pm MT)

You can also submit a ticket through the MyLevel3 portal under the Support & Maintenance tab. The Support & Maintenance tab provides tools for monitoring and resolving issues with your Legacy Level 3 services. (Options vary based on your permissions.)

  • Trouble Tickets
  • Security Trouble Tickets
  • Network Maintenance
  • Field Tech Requests
  • LNP Ticketing
  • Portal Support Tickets
  • Subscriptions
  • Repair Contacts
  • Colocation Requests

The MyLevel3 Orders tab offers order status for in-flight orders, real-time provisioning for select voice services, as well as tools to request changes. (Options vary based on your permissions.)

  • Order Management
  • Order Status
  • Change Requests
  • Security Change Requests
  • Disconnect Requests
  • Cross Connect Requests
  • ELS & LI Orders
  • 1+Switched & Toll Free
  • Toll-Free Management
  • Enhanced Routing
  • Dynamic Connections

Enterprise and Wholesale repair
Legacy Level 3
877-453-8353
option 1, then 2
If you have an open ticket, please use option 1, then 1, and type in your ticket number to get routed directly to a technician.

Legacy CenturyLink: National Services
800-524-5249 (303-797-9025)

Legacy CenturyLink: Local ILEC Services
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Electrical / Optical / DWDM
888-678-8080 option 1, then 2
Local Ethernet / ATM / Frame Relay
800-229-6751 option 1, then 1, then 2

All other states
Electrical / Optical / DWDM
888-862-8293 option 1, then 2
Local Ethernet / ATM / Frame Relay
800-603-8044 option 1, then 1

Content Delivery Network (CDN)


Field Tech Services (billable remote hands)

877-453-8353 option 1, then 2, then 3

Internet, TV, and phone repair

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Internet & TV repair
800-247-7285
Phone repair
800-954-1211

All other states
800-786-6272

Managed Security

Legacy CenturyLink
800-672-8520 (303-797-9050), option 2

Legacy Level 3
877-453-8353, option 1, then 2, then 4, then 1

Network Maintenance (change management coordinator)

Legacy CenturyLink
800-776-7372

Legacy Level 3
855-CHG-MGMT (855-244-6468)

Physical Security

866-788-9888

Professional Services & Pro NOC

Legacy CenturyLink
877-885-9589

Legacy Level 3
877-453-8353, option 1, then 2, then 4, then 2

Toll-free Services

Legacy CenturyLink
LGT01
800-860-1020
ULD02
800-244-1111

Legacy Level 3
866-697-5881, option 2
(6:00 am–4:00 pm MT)
866-965-4944
(after hours or company holidays)

Vyvx

800-888-6771 (720-888-0429)

Other support numbers

Advanced Broadband Services (legacy CenturyTel and Embarq LEC area)

800-603-8044
  • ATM
  • Dedicated Internet Access (DIA)
  • Ethernet or Metro Ethernet
  • Frame Relay
  • IQ Networking
  • Managed Network
  • Metro Area Network
  • MPLS
  • Routed Transport Services
  • SIP Trunking

CenturyLink Ethernet

866-289-6380
  • CenturyLink Ethernet (CE)

CenturyLink Technology Solutions (CTS, legacy Savvis)

888-638-6771
  • Cloud Application Manager
  • Cyxtera Colocation Services
  • Managed Services

Conferencing & Collaboration

Legacy CenturyLink
800-459-9519

Legacy Level 3
888-447-1119

Designed Network Services (legacy CenturyTel and Embarq LEC area)

888-862-8293
  • Point-to-Point
  • PRI
  • T1/DS-1

Local Number Portability (legacy Level 3)

Level 3 port in
866-697-5881, option 1, then 1
(6:00 am–6:00 pm MT)
720-530-3485 (after hours)


Level 3 projects
866-697-5881, option 3
(6:00 am–6:00 pm MT)
720-530-3485 (after hours)

Local Services (legacy Qwest LEC area)

  • 800-223-7508   POTS and Analog Services
  • 800-247-7285   Broadband, HSI, or DSL
  • 888-234-9375   Advanced Broadband Service
  • 800-421-2271   Voice CPE (including Avaya, ShoreTel, Nortel, AVST)

Managed Services (legacy CenturyLink)

800-672-8520 (303-797-9050)
  • Managed Firewall
  • Secure Remote Access
  • Network-based Security

Network & Other Services (legacy Qwest LEC Area)

800-227-2218
  • ATM
  • Data Equipment/CPE (including Cisco, ADTRAN, Juniper)
  • Frame Relay
  • LSS
  • Metro Ethernet

System Designer Operations Center (legacy CenturyLink)

844-889-6648

For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk, and Integrated Access (stand-alone, with Core Connect Enterprise, or with Fiber+/Fiber+ Enterprise).

  • Hosted VoIP
  • Integrated Access
  • IQ SIP Trunk

VoIP MAC Desk / National Technical Assistance Center (legacy CenturyLink)

844-285-8647
  • Option 1: adding or removing seat inventory
  • Option 2: add features (Business Communicator, Receptionist Console, voicemail for group features)
  • Option 3: add/delete telephone numbers (does not include ported numbers)
  • Option 4: enabling/disabling end-user features to specific seat types (busy lamp fields, shared call appearances, call pick up groups, etc.)
  • Option 5: requesting training for new employees
  • Option 6: order additional telephone sets (VVX series, D60 wireless, conference phones)