For many products, you can report and manage service issues online:
You can also submit a ticket through the MyLevel3 portal under the Support & Maintenance tab. The Support & Maintenance tab provides tools for monitoring and resolving issues with services previously provided by Level 3. (Options vary based on your permissions.)
The MyLevel3 Orders tab offers order status for in-flight orders, real-time provisioning for select voice services, as well as tools to request changes. (Options vary based on your permissions.)
For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk, and Integrated Access (stand-alone, with Core Connect Enterprise, or with Fiber+/Fiber+ Enterprise).