Business Support


CenturyLink Business Support Numbers

Need help? We're here for you. Use the numbers below to get help.

For products in blue, you can create and update repair tickets in Control Center:

Business Applications Help Desk (Legacy CenturyLink)

877-726-6875
  • Option 1: Control Center, Bill Analyzer, Usage Analyzer
  • Option 2: Hosted IVR, On-Demand IVR, EZ Route, Notify, Interactive Routing
  • Option 3: Hosted VoIP portal
  • Option 4: eBill Companion, daily CDR files, CD-ROM

MyLevel3 Portal Support (Legacy Level 3)

877-453-8353 (720-888-0030), option 2, then 3 (6:00am–6:00pm MT)

You can also submit a ticket through the MyLevel3 portal under the Support & Maintenance tab. The Support & Maintenance tab provides tools for monitoring and resolving issues with your Legacy Level 3 services. (Options vary based on your permissions.)

  • Trouble Tickets
  • Security Trouble Tickets
  • Network Maintenance
  • Field Tech Requests
  • LNP Ticketing
  • Portal Support Tickets
  • Subscriptions
  • Repair Contacts
  • Colocation Requests

The MyLevel3 Orders tab offers order status for in-flight orders, real-time provisioning for select voice services, as well as tools to request changes. (Options vary based on your permissions.)

  • Order Management
  • Order Status
  • Change Requests
  • Security Change Requests
  • Disconnect Requests
  • Cross Connect Requests
  • ELS & LI Orders
  • 1+Switched & Toll Free
  • Toll-Free Management
  • Enhanced Routing
  • Dynamic Connections

Advanced Broadband Servces (Legacy CenturyTel and Embarq LEC Area)

800-603-8044
  • ATM
  • Dedicated Internet Access (DIA)
  • Ethernet or Metro Ethernet
  • Frame Relay
  • IQ Networking
  • Managed Network
  • Metro Area Network
  • MPLS
  • Routed Transport Services
  • SIP Trunking

CDN (Legacy Level 3)

877-612-9015

CenturyLink Ethernet

866-289-6380
  • CenturyLink Ethernet (CE)

CenturyLink IP Voice (VoIP) Technical Help Desk

877-878-7543 (303-797-0267)
  • Core Connect (Integrated Access / SIP with IAD)
  • Integrated Access
  • IQ SIP Trunk
  • Hosted VoIP
  • Sonus SIP Trunk

CenturyLink Technology Solutions (CTS, Legacy Savvis)

888-638-6771
  • Cloud Application Manager
  • Cyxtera Colocation Services
  • Managed Services

Change Management (Legacy CenturyLink Network Maintenance)

800-776-7372

Change Management (Legacy Level 3)

855-CHG-MGMT (855-244-6468)

Conferencing (Legacy CenturyLink)

800-459-9519

Conferencing & Collaboration (Legacy Level 3)

888-447-1119

Data / IP / Infrastructure (Legacy Level 3)

877-453-8353, option 1, then 2, then 1

If you have an open ticket, please use option 1, then 1, and then type in your ticket number to get routed directly to a technician.

Designed Network Services (Legacy CenturyTel and Embarq LEC Area)

888-862-8293
  • Point-to-Point
  • PRI
  • T1/DS-1

Designed Network Services (Legacy Qwest LEC Area)

888-678-8080
  • DID Trunks
  • Digital Trunks
  • DSO
  • DS-1
  • DS-3
  • DSS
  • Ethernet
  • GeoMax
  • OCn
  • Optical Wavelength Services
  • PRI
  • SHARP or SHNS

Facility Access (Legacy Level 3)

877-453-8353, option 1, then 2, then 4, then 3

Fiber+ / Fiber+ Enterprise (Legacy CenturyLink)

844-465-9492
  • Fiber+ / Fiber+ Enterprise

Field Tech Services (Legacy Level 3 Billable Remote Hands)

877-453-8353 option 1, then 2, then 3

Hosted Contact Center Services (Legacy CenturyLink)

877-726-6875
  • Hosted IVR
  • EZ Route
  • Interaction Routing
  • Intelligent Pre-Route
  • Notify

Internet Support Help Desk (Legacy CenturyLink)

800-672-8520 (303-797-9050)
  • PRESS 1: Residential DSL or Business HSI
  • PRESS 2: Managed Service (Managed Firewall, Secure Remote Access, Network-based Security)
  • PRESS 4: DNS
  • PRESS 5: Hosting (Colocation)
  • PRESS 9: Additional Services

Local Number Portability (Legacy Level 3)

Level 3 port in

866-697-5881, option 1, then 1 (6:00am–6:00pm MT)
720-530-3485 (after hours)

Level 3 projects

866-697-5881, option 3 (6:00am–6:00pm MT)
720-530-3485 (after hours)

Level 3 port out

Local Services (Legacy CenturyTel and Embarq LEC Area)

800-786-6272
  • B1—Business Analog Lines
  • DSL
  • Equipment (Voice & Data)
  • Long Distance
  • POTS

Local Services (Legacy Qwest LEC Area)

  • 800-223-7508   POTS and Analog Services
  • 800-247-7285   Broadband, HSI, or DSL
  • 888-234-9375   Advanced Broadband Service
  • 800-421-2271   Voice CPE (including Avaya, ShoreTel, Nortel, AVST)

Managed Office (Legacy CenturyLink)

855-558-1133 (303-797-0272)
  • Managed Office (Voice, Data and Cloud-based Applications)

Managed Security (Legacy CenturyLink)

800-672-8520 (303-797-9050)
  • Network Based Security (NBS)

Managed Security (Legacy Level 3)

877-453-8353, option 1, then 2, then 4, then 1

Managed Services (Legacy CenturyLink)

800-268-2980
  • Network Management Service (NMS)
  • Integrated Management (IM)

National Services (Legacy CenturyLink)

800-524-5249 (303-797-9025)
  • 1+ Long Distance Calls
  • Calling Cards
  • Cloud Services
  • Core Connect
  • Data Hosting
  • Dedicated Circuits
  • E-Line
  • Ethernet
  • Frame Relay or ATM
  • Integrated Access (Service or Equipment)
  • IP Long Distance
  • IP Toll Free
  • Managed or Hosted VoIP
  • Office Administrator
  • Outbound International Calls
  • Private Line (includes DS-1, DS-3, Optical Services)
  • SIP Trunk
  • Toll-Free (8XX)
  • VoIP Web Portal

National IP Services (Legacy CenturyLink)

877-886-6515 (303-797-0271)
  • Dedicated Internet Access (DIA)
  • Delta Port (including Wireless Backup)
  • IQ Networking (including Wireless Backup)
  • MPLS

Network & Other Services (Legacy Qwest LEC Area)

800-227-2218
  • ATM
  • Frame Relay
  • LSS
  • Metro Ethernet
  • Data Equipment/CPE (including Cisco, ADTRAN, Juniper)

Professional Services (Legacy Level 3)

877-453-8353, option 1, then 2, then 4, then 2

SD-WAN (Software-defined Wide-area Networking) (Legacy CenturyLink)

877-347-5991 (303-797-3864)
  • SD-WAN

System Designer Operations Center (Legacy CenturyLink)

844-889-6648

For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk, and Integrated Access (stand-alone, with Core Connect Enterprise, or with Fiber+/FIber+ Enterprise).

  • Hosted VoIP
  • Integrated Access
  • IQ SIP Trunk

Toll-free Services (Legacy Level 3)

866-697-5881, option 2 (6:00am–4:00pm MT)
866-965-4944 (after hours or company holidays)

Voice Services Tech Support (Legacy Level 3)

877-453-8353, option 1, then 2, then 2

VoIP MAC Desk / National Technical Assistance Center (Legacy CenturyLink)

877-878-7543

For help using the VoIP portal to manage moves, adds, and changes for Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk, and Integrated Access (stand-alone, with Core Connect Enterprise, or with Fiber+/Fiber+ Enterprise). For example, managing seats, managing features, managing telephone numbers, requesting training, and ordering additional handsets.

  • Hosted VoIP
  • Integrated Access
  • IQ SIP Trunk

Vyvx (Legacy Level 3)

800-888-6771 (720-888-0429)