Business Support

CenturyLink business support numbers

Need help? We're here for you. Use the numbers below to get help.

For products in blue, you can create and update repair tickets in Control Center:

Portal Support
Legacy CenturyLink (Business Applications Help Desk)
877-726-6875
  • Option 1: Control Center, Bill Analyzer, Usage Analyzer
  • Option 2: Hosted IVR, On-Demand IVR, EZ Route, Notify, Interaction Routing
  • Option 3: Business VoIP portal
  • Option 4: eBill Companion, daily CDR files, CD-ROM

Legacy Level 3 (Portal Support Center)
877-453-8353 (720-888-0030) option 2, then 3 (6:00am–6:00pm MT)

You can also submit a ticket through the MyLevel3 portal under the Support & Maintenance tab. The Support & Maintenance tab provides tools for monitoring and resolving issues with your Legacy Level 3 services. (Options vary based on your permissions.)

  • Trouble Tickets
  • Security Trouble Tickets
  • Network Maintenance
  • Field Tech Requests
  • LNP Ticketing
  • Portal Support Tickets
  • Subscriptions
  • Repair Contacts
  • Colocation Requests

The MyLevel3 Orders tab offers order status for in-flight orders, real-time provisioning for select voice services, as well as tools to request changes. (Options vary based on your permissions.)

  • Order Management
  • Order Status
  • Change Requests
  • Security Change Requests
  • Disconnect Requests
  • Cross Connect Requests
  • ELS & LI Orders
  • 1+Switched & Toll Free
  • Toll-Free Management
  • Enhanced Routing
  • Dynamic Connections

Enterprise and Wholesale Repair
Legacy Level 3
877-453-8353
option 1, then 2
If you have an open ticket, please use option 1, then 1, then type in your ticket number to get routed directly to a technician.

Legacy CenturyLink: National Services
800-524-5249 (303-797-9025)

Legacy CenturyLink: Local ILEC Services
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Electrical / Optical / DWDM
888-678-8080 option 1, then 2
Local Ethernet / ATM / Frame Relay
800-229-6751 option 1, then 1, then 2

All other states
Electrical / Optical / DWDM
888-862-8293 option 1, then 2
Local Ethernet / ATM / Frame Relay
800-603-8044 option 1, then 1

Internet, TV, and Phone Repair
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Internet & TV Repair
800-247-7285
Phone Repair
800-954-1211

All other states
800-786-6272
  • B1—Analog Business Lines
  • DSL
  • Equipment (Voice & Data)
  • Long Distance
  • POTS

Advanced Broadband Servces (Legacy CenturyTel and Embarq LEC Area)

800-603-8044
  • ATM
  • Dedicated Internet Access (DIA)
  • Ethernet or Metro Ethernet
  • Frame Relay
  • IQ Networking
  • Managed Network
  • Metro Area Network
  • MPLS
  • Routed Transport Services
  • SIP Trunking

CDN (Legacy Level 3)

CenturyLink Ethernet

866-289-6380
  • CenturyLink Ethernet (CE)

CenturyLink Technology Solutions (CTS, Legacy Savvis)

888-638-6771
  • Cloud Application Manager
  • Cyxtera Colocation Services
  • Managed Services

Conferencing (Legacy CenturyLink)

800-459-9519

Conferencing & Collaboration (Legacy Level 3)

888-447-1119

Designed Network Services (Legacy CenturyTel and Embarq LEC Area)

888-862-8293
  • Point-to-Point
  • PRI
  • T1/DS-1

Facility Access (Legacy Level 3)

877-453-8353, option 1, then 2, then 4, then 3

Field Tech Services (Legacy Level 3 Billable Remote Hands)

877-453-8353 option 1, then 2, then 3

Local Number Portability (Legacy Level 3)

Level 3 port in

866-697-5881, option 1, then 1 (6:00am–6:00pm MT)
720-530-3485 (after hours)

Level 3 projects

866-697-5881, option 3 (6:00am–6:00pm MT)
720-530-3485 (after hours)

Level 3 port out

Local Services (Legacy Qwest LEC Area)

  • 800-223-7508   POTS and Analog Services
  • 800-247-7285   Broadband, HSI, or DSL
  • 888-234-9375   Advanced Broadband Service
  • 800-421-2271   Voice CPE (including Avaya, ShoreTel, Nortel, AVST)

Managed Security

Legacy Level 3
877-453-8353, option 1, then 2, then 4, then 1

Legacy CenturyLink
800-672-8520 (303-797-9050), option 2

Managed Services (Legacy CenturyLink)

800-672-8520 (303-797-9050)
  • Managed Firewall
  • Secure Remote Access
  • Network-based Security

Network & Other Services (Legacy Qwest LEC Area)

800-227-2218
  • ATM
  • Data Equipment/CPE (including Cisco, ADTRAN, Juniper)
  • Frame Relay
  • LSS
  • Metro Ethernet

Network Maintenance

Legacy Level 3
855-CHG-MGMT (855-244-6468)

Legacy CenturyLink
800-776-7372

Physical Security

866-788-9888

Professional Services & Pro NOC (Legacy Level 3)

877-453-8353, option 1, then 2, then 4, then 2

System Designer Operations Center (Legacy CenturyLink)

844-889-6648

For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk, and Integrated Access (stand-alone, with Core Connect Enterprise, or with Fiber+/Fiber+ Enterprise).

  • Hosted VoIP
  • Integrated Access
  • IQ SIP Trunk

Toll-free Services (Legacy Level 3)

866-697-5881, option 2 (6:00am–4:00pm MT)
866-965-4944 (after hours or company holidays)

VoIP MAC Desk / National Technical Assistance Center (Legacy CenturyLink)

844.285.8647
  • Option 1: adding or removing seat inventory
  • Option 2: add features (Business Communicator, Receptionist Console, voicemail for group features)
  • Option 3: add/delete telephone numbers (does not include ported numbers)
  • Option 4: enabling/disabling end-user features to specific seat types (busy lamp fields, shared call appearances, call pick up groups, etc.)
  • Option 5: requesting training for new employees
  • Option 6: order additional telephone sets (VVX series, D60 wireless, conference phones)

Vyvx (Legacy Level 3)

800-888-6771 (720-888-0429)