Business support

Adding an existing user to another enterprise ID

If you have an existing user who needs access to more content in Control Center, you can add them to another enterprise ID rather than creating another username for them to remember. After adding them, be sure to check their permissions. You can turn permissions on or off for whole sections or you can turn on and off individual permissions within a section. You can also make a user a system administrator so they can access everything for that enterprise ID.

To add an existing user to another enterprise ID:

  1. Click the Admin tab, then click the Users subtab. 

Control Center lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)

  1. Click Add User.
  1. In the fields, type the usename and email address for the user you want to add, then click Verify & Add.
  1. Make any changes to the user details. When you're done, click Continue to Account Groups.
  1. From the list of account groups, you can assign select groups or all groups at one time to the user: 

    1. To assign one account group to the user, change the toggle for the account group to ON (in the My Available Account Groups section).

    2. To assign all groups to the user, change the toggle for the account group to OFF. (To move all unassigned accounts to the My Available Account Groups section.)
  1. Click Save & Continue.
  1. From the list of accounts, you can assign select accounts or all accounts at one time to the user: 

    1. To assign one account group to the user, change the toggle for the account group to ON (in the My Available Account section).

    2. To assign all groups to the user, change the toggle for the account group to OFF. (To move all unassigned accounts to the My Available Account section.)
  1. Click Save & Continue.
  1. Use the toggles and sliders to set the permissions for the user:

    1. To designate the user as a system administrator, change the Customer System Admin (CSA) toggle to ON. System administrators have access to all permissions.

    2. To turn permissions ON and OFF for a whole section (e.g., Billing), change the toggle on the gray bar for the section.

    3. To turn individual permissions ON and OFF, click the permission you want to assign on the row for that permission. (Hover over the question mark on the far right of the line for that permission.)

    4. Click Return to Profile.
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