Business support

Changing a user's assigned accounts

Most organizations have multiple accounts, but not all users need access to every account. If you're a Control Center system administrator, you can assign accounts to the users who work on them. (You may also need to change users' permissions so they are able to perform the necessary management tasks.) 

However, if everyone needs access to the accounts, you can do that easily as well as remove accounts from a user. 

To assign or remove an account for a user:
  1. Click the Admin tab, then click the Users subtab. 

Control Center lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)

  1. Search for the user by doing one of the following:

    • Scroll through the list of users. Click the blue down arrow at the bottom of the page to expand the list 10 users at a time. Click the blue number links (next to Show) to show more users at a time.

    • Type the person's username in the search field. (Control Center filters the user list as you type the username.)

  2. When you find the user, click View/Edit Profile.

    Control Center displays profile information for the user.
  1. Click Update Accounts, then type your Control Center password and click Go.

    Control Center displays the current accounts assigned to the user (followed by accounts available to be assigned to the user).
  1. In the My Available Accounts section, change the toggle to either ON or OFF for the account you want to change.
  1. Click Return to Profile.

    Control Center saves your changes.
Not quite right?
Try one of these other, popular search topics:
        Billing support
        Call routing
        Repair tickets
        User profiles
View all topics for: