Control Center system administrators (CSAs) assign permissions based on the level of support their users need. Permissions are broken down by product or function with read-only and read and write access options.
For example, if you are a system administrator and have give your colleagues read and write access to Invoices/Payment and Billing Inquiries, they can manage your organization's billing in Control Center, view statements, pay invoices, and create billing tickets. If you give read-only access, billing information may only be viewed.
To change an existing Control Center user's permissions: