Business Support

Changing user permissions

Control Center system administrators (CSAs) assign permissions based on the level of support their users need. Permissions are broken down by product or function with read-only and read and write access options.

For example, if you are a system administrator and have give your colleagues read and write access to Invoices/Payment and Billing Inquiries, they can manage your organization's billing in Control Center, view statements, pay invoices, and create billing tickets. If you give read-only access, billing information may only be viewed. 

To change an existing Control Center user's permissions:

  1. Click the Admin tile, then click the Manage Users subtile. 

Control Center lists the users for your organization. (Users with the green outline of a person and gear icon next to their names are system administrators.)

  1. To search for the user you want to change permissions for:

    • Scroll through the list of users. Click the green down arrow at the bottom of the page to expand the list ten users at a time. Click the green number links (next to Show) to show more users at a time.

    • Type the person's user ID in the search field. (Control Center filters the user list as you type the user ID.)

  2. When you find the user, click View Profile.
  1. Click Update Permissions, then type your Control Center password and click Go.
  1. Use the toggles and sliders to set the permissions for the user. For the sections (e.g., Billing or Administration), you can turn on or off permissions for the whole section. Within a section, you can turn on and off individual permissions. To view more information about a permission, hover over the question mark on the far right of the line for the permission. (To designate the user as a system administrator (CSA), make sure the Customer System Admin (CSA) toggle is in the On position. System administrators have access to all permissions.)

  2. When you're done editing permissions, click Return to Profile.

    Control Center saves your changes.
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