Business Support

Resetting the password for a Control Center user

As a Control Center system administrator, you can reset the Control Center password for any user in your organization. If you're not a Control Center system administrator or if you've forgotten your own password, you can retrieve your password using the Forgot username/password link on the Control Center login page.

To reset the password for a Control Center user:

  1. Click the Admin tile, then click the Manage Users subtile. 

Control Center lists the users for your organization. (Users with the green outline of a person and gear icon next to their names are system administrators.)

  1. Search for the user you need to reset the pasword for, then click Reset Password on the row for that user.
  1. In the Enter Your Password field, type your Control Center password.

  2. Click Go.

    Control Center emails a new temporary password to the user. When the user logs in using the temporary password, Control Center prompts the user to create a new password.
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