Business support

Changing your bill delivery method

Depending on which services you have with us, you can choose electronic or paper delivery of your bill. After you go paperless, it's a good idea to set up email alerts so you know when your bill is available and ready to be downloaded.

Changing to paperless billing

After you sign up to stop receiving your bill in the mail, it can take one to two full billing cycles for paperless billing to be implemented. Some local service accounts aren't eligible for paperless billing.

To change to paperless delivery:

  1. Click the Billing tab, then click the Delivery Options subtab.
  1. Click Paperless Billing.

    Control Center lists all your accounts that are eligible for enrolling in paperless billing. (To view all your accounts currently enrolled in paperless billing, click the Enrolled tab.)
  1. Select the checkbox next to the account(s) you want to enroll in paperless billing, then click Enroll Selected.
  1. Confirm you authorize the change by selecting the I authorize… checkbox and typing your name in the field. Then, click Next.
  1. Click Done.
Important: Paperless billing is not the same thing as Autopay. If you want to set up a recurring payment, you can enroll in Autopay. Signing up for paperless billing only means you receive an email copy of your bill instead of a paper copy. You're still responsible for making a payment each month.
Changing to paper billing

If you decide eBilling isn't for you, you can return to paper billing.

To cancel paperless billing, please contact us using one of the numbers below:

  • For 8-digit (LATIS) billing account numbers: 800-860-1020

  • For 9-digit (Ensemble) billing account numbers: 800-786-6272

  • For 13- to 15-digit (CRIS) billing account numbers: 800-777-9594
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