Business Support

Changing your bill delivery method

Depending on which services you have with us, you can choose electronic or paper delivery of your bill. After you go paperless, it's a good idea to set up email alerts so you know when your bill is available and ready to be downloaded.

Changing to paperless billing

After you sign up to stop receiving your bill in the mail, it can take one to two full billing cycles for paperless billing to be implemented. Some local service accounts aren't eligible for paperless billing.

To change to paperless delivery:

  1. Click the Billing tile, then click the Invoices subtile.
  1. Click the Paperless Billing link.
  1. Click the Paperless Billing tile.
  1. Select the checkbox next to the account(s) you want to enroll in paperless billing, then click Enroll.
  1. Confirm you authorize the change by typing your name in the field, then click Next.
  1. Click Done.
Important: Paperless billing is not the same thing as Autopay. If you want to set up a recurring payment, you can enroll in Autopay. Signing up for paperless billing only means you receive an email copy of your bill instead of a paper copy. You're still responsible for making a payment each month.
Changing to paper billing

If you decide ebilling isn't for you, you can return to paper billing.

To cancel paperless billing, please contact us using one of the numbers below:

  • For 8-digit (LATIS) billing account numbers: 800-860-1020

  • For 9-digit (Ensemble) billing account numbers: 800-786-6272

  • For 13- to 15-digit (CRIS) billing account numbers: 800-777-9594
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