Business support

Creating a billing ticket

If you want to change your billing address, dispute a charge, clarify a charge, or request a refund you can submit a billing ticket using Control Center. After you submit the billing ticket, you can view the status of your ticket in Control Center.

However, you must have advanced or admin eBilling permissions to be able to submit a billing ticket. If you have questions about your permissions, contact your system administrator.

  A guided walkthrough is available for this task:  Show me how

To create a new billing ticket:

  1. Click the Billing tab, then click the Billing Requests subtab.

    Control Center displays all your billing tickets and detail for each ticket:

    • Billing Ticket #
    • Ticket Title
    • Status (status of the billing ticket)
    • Account (the account number the ticket was opened for)
    • Billed Date (the date of the last bill for the account)
    • Submitted (the date the billing ticket was submitted)
    • Last Activity (when the ticket was last updated)
  1. Click Create Requests.
  1. Click the row for the account you want to open a billing ticket on.
  1. On the left, select the type of billing ticket you want to open.
  1. From the list on the right, select the type of question, dispute, or change you have. (For example, if you selected Billing Name/Address/Contact/PO Change for the ticket type, you might select Billing Account Name or Address Change as the change type.)
  1. Fill in the details for the billing tickets. Depending on the type of ticket you're creating, Control Center requests different information so CenturyLink can more efficiently process your request.
  1. When you're done, click Submit.

    You'll see a pop-up box confirming your ticket's been created. Within 24–48 hours, your ticket will be assigned to a billing specialist. As your ticket is processed, we'll notify you according to your alert settings. If you don't receive a confirmation email, double check that your contact information and alert settings are correct. When your ticket is closed, we'll also notify you according to your alert settings.
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