Business Support

Enrolling in Autopay

Using Autopay, you can have your CenturyLink bill paid automatically each month using a checking or savings account. After you set it up, funds are withdrawn from the bank account you choose. You can enroll in Autopay (or unenroll) at any time. You can also make changes to your Autopay payment information.

Note: 10-digit (CABS) billing account numbers are not eligible for online payment. To make a payment for these accounts, please call 800-603-6000.

To enroll in Autopay:

  1. Click the Billing tile, then click the Invoices subtile.
  1. Click Auto Pay.
  1. Click CenturyLink Autopay.

    Control Center displays a list of accounts that are eligible for Autopay, but are not currently enrolled. (You can view accounts currently enrolled in Autopay on the Enrolled tab.)
  1. Select the checkbox next to the account(s) you want to enroll in Autopay, then click Enroll Selected.
  1. Review the list to be sure you've selected the account(s) you want to enroll and do one of the following:

    • If you've selected the right account(s), click Continue.

    • If you need to make changes, click Back.

    • If you want to cancel enrolling the account(s) in Autopay, click Cancel.
  1. In the Bank Account Type field, select whether you want to use a checking (New Checking Account) or savings (New Savings Account) account.
  1. Type routing number and account number you want to use for Autopay.

  2. Select the I agree to these Terms and Conditions checkbox.

  3. Click Next.
  1. Verify that the information you entered is correct, then click Save. (If the information is not correct, click the green Make Changes link and make your corrections.)
  1. Review and keep the confirmation information that appears on the screen.

  2. Click Done.
Important: Continue paying your bill as normal until your Autopay enrollment has been confirmed.

Your changes will become effective within one to two billing cycles. After it is complete, you'll receive an email confirming your enrollment.

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