Business Support

Unenrolling from Autopay

You can unenroll from Autopay at any time so that you no longer pay your accounts automatically. You can also make changes to your payment information. When you're no longer enrolled in Autopay, you will need to pay your bill monthly—online (using Control Center), over the phone, or by mail. 

To unenroll an account from Autopay:

  1. Click the Billing tile, then click the Invoices subtile.
  1. Click Auto Pay.
  1. Click CenturyLink Autopay.

    Control Center displays a list of accounts that are eligible for Autopay, but are not currently enrolled in Autopay.
  1. Click the Enrolled tab.

    Control Center lists the accounts current enrolled in Autopay.
  1. Select the checkbox next to the account(s) you want to unenroll, then click Unenroll Selected.
  1. Verify you want to unenroll from Autopay for the account(s) listed and do one of the following:

    • If you've selected the right account(s), click Complete Unenrollment to remove Autopay and continue with step 8.

    • If you need to make changes, click Back and return to step 6.

    • If you want to cancel removing Autopay, click Cancel.

Because our systems need to talk to each other, changes will become effective within one to two billing cycles. After completed, you'll receive an email confirming your unenrollment.

  1. Click Done.
Important: When you're no longer enrolled in Autopay, you will need to pay your bill monthly—online (using Control Center), over the phone, or by mail. Your account(s) will no longer be paid automatically.
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