Business support

Viewing the status of your billing tickets

Depending on the type of account and permissions you have, you will likely be able to see a list of the billing tickets submitted for your organization and be able to check their status. (If you want to check the status of your repair tickets, click the Service Mgmt tab, then click the Ticketing subtab.)

To view the status of your billing tickets:

  1. Click the Billing tab, then click the Billing Requests subtab.

    Control Center displays all your billing tickets and detail for each ticket:

    • Billing Ticket #
    • Ticket Title
    • Status (status of the billing ticket)
    • Account (the account number the ticket was opened for)
    • Billed Date (the date of the last bill for the account)
    • Submitted (the date the billing ticket was submitted)
    • Last Activity (when the ticket was last updated)
  1. To view more detail for a billing ticket, click the row for the billing ticket. To locate a billing ticket, you can search for it. Click the column headers to sort all the records—ascending/descending, descending/ascending.

    It typically takes 24–48 hours for a representative to be assigned. After a ticket is assigned, the status changes from Open to Processing.
  1. When you're done viewing the ticket details, click Billing Requests.

    You can see only tickets created online that are associated with accounts assigned to your user profile.  For tickets created by calling portal support.
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