Business Support

Choosing a Control Center username or password

If you are self-registering as a new Control Center user, changing your Control Center password, or if you're a system admin who's creating user profiles for new users, you might have tried a few usernames and/or passwords without success, and you may be wondering… What will the system accept?!?

Control Center usernames

For Control Center usernames, there are three things that are helpful to know:

  1. Usernames must be between 4 and 14 characters long.

  2. Usernames can contain letters or numbers.

  3. Usernames should not contain special characters like @, $, !, %, etc.

If you enter a name and get a user already exists message, it means someone in our database has already reserved that name. You'll need to try another username. For example, if johndoe doesn’t work, try johndoe12 instead.

Did you know? When you delete a user manually, the username remains unavailable for 30 days. After 30 days, you (or someone else) can reuse that username. Usernames that are automatically deleted from Control Center (after 12 months of inactivity) are available immediately after the user is deleted.

Control Center passwords

When you're creating a Control Center password, follow these four requirements:

  • Passwords must be at least 12 characters long.

  • Passwords must contain letters and at least one number or symbol.

  • Passwords cannot be reused within a 12-month period.

  • Passwords do not expire.


We encourage you to create even stronger passwords that meet these criteria:

  • Don't include a complete word or series of words (weak = blueSky).

  • Don't use obvious substitutions (weak = L0ok0ut).

  • Don't reuse any part of an old password.

Forget your password (or username)? Don't worry, you can easily retrieve your username, password, or both.

Did you know? If you're struggling to figure out something that will work as a password, try writing down a sentence you're likely to remember and then use the first letter from each word in the sentence to create your password. For example, I bought a little red Corvet for $9000 in 1999 becomes IbalrCf$9i1.

Not quite right?

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