Business Support

Retrieving your username or password

If you've forgotten your username or password (or both), you can retrieve them. If you've forgotten both your username and password, retrieve your username first, then your password. You'll need to know the answers to the security questions you created when you registered as a Control Center user and you'll need to be able to access to the email address associated with your Control Center user profile.

Note: If you've forgotten your password and have tried to log in several times, your user profile may be locked. If your user profile is locked, you can still retrieve your password, but you must wait thirty minuts for your user profile to be unlocked before trying to log in again.

Retrieving your password

  1. Click I forgot my Password.
  1. In the username field, type your Control Center username.

  2. In the Email field, type the email address associated with your Control Center username.

  3. Select the I'm not a robot reCAPTCHA checkbox.

  4. Click Submit.
  1. Type the answer to your security question. (Remember, the answers are case-sensitive.)

  2. Click Submit.

    Control Center resets your password and sends you an email with a new, temporary password.
  1. Click Proceed to Login.

  2. Use the instructions we sent in an email to log in. If you don't receive an email from CenturyLink, or you have a problem with any part of this process, contact us and we'll help get your Control Center access restored.

    Here's an example of the email you should receive:
  1. On the Control Center login page, type your username and temporary password.

  2. Click Log In.

    Control Center prompts you to choose a new password.
  1. Type your current (temporary password), then type and confirm your new password. Use the password strength meter (below the password fields) and the guidelines on the right to help you select a password. (Additional help selecting a password.)

  2. Click Save & Go to Control Center.

Retrieving your username

  1. Select the  I forgot my Username radio button.
  1. In the Email field, type the email address associated with your Control Center username.

  2. Select the I'm not a robot reCAPTCHA checkbox.

  3. Click Submit.

  4. Use the instructions in the email we sent you to log in. If you don't receive an email from CenturyLink, or you have a problem with any part of this process, contact us and we'll help get your Control Center access restored.

    Here's an example of the email you should receive:
  1. On the Control Center login page, type your username and password.

  2. Click Log In.

Did you know? You have to be a registered user to be able to access Control Center. If your organization has at least one active billing account with CenturyLink, you can create a Control Center user profile.