You may encouter problems when you try to log in to Control Center. For example, if you know they're entering the correct username and password, but keep getting an error message. Or, if you enter your login credentials, but the Log In button grays out and becomes unclickable. These issues are fixable.
When we say, "confirm the accuracy of your credentials," we're really saying ... There could be a few reasons why what you're entering isn't working.
If you've forgotten your login credentials—and/or are concerned you're remembering them incorrectly—you can retrieve your username and password. (If needed, as part of the retrieval process, you can reset your password.)
If you feel certain you're entering the correct username and password, the problem might be how you're entering the information.
For some customers, the system automatically adds @control.centurylink.com to the end of their username. For example, if your username is sallysmith, the system would change it to be email@example.com. If you see this happen with your username, do not delete the @control.centurylink.com. It's there for a reason and is part of the login process. (Note: If you're ever asked to provide your username, type the information before the @ sign—in this case, sallysmith.)
If your login credentials are correct, the problem could be with your browser. If Control Center is running slowly, that could be a browser problem:
If none of these things work, close and restart your browser.
Sometimes login problems have to do with your IP address. For instance, if you work for a government agency and have tried the things mentioned in this article without success, you should consult your IT department. The problem may be that your computer was temporarily disconnected from your network. Resetting, or renewing, your static IP address could solve the problem.
If you have more questions, contact us.
Did you know? After several unsuccessful login attempts, Control Center locks your account for security purposes. This is a preventative measure against unauthorized people accessing your account. If you're account is locked, you'll receive an email with instructions on how to proceed.