Business support

What's new in Control Center?

We're continually making improvments to Control Center to help you manage your services more efficiently. Below, are our most recent enhancements—with links, where applicable, to articles on how to use the new or updated features.

October 2019

Escalate repair tickets: You can now escalate a repair ticket if you need a service issue resolved urgently. You can escalate a ticket only once every hour.

Potential tickets: Potential tickets are tickets CenturyLink creates when we detect a potential problem on your network. Potential tickets remain open for 48 hours. If you're having issues with your service, you can convert the potential ticket into a repair ticket. If you're not having an issue, the potential ticket closes automatically after 48 hours (or you can dismiss it in Control Center).
 

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