Business support

Activating an alternate call plan

The purpose of alternate call plans is so that you can quickly redirect your inbound calls. We recommend you create several alternate call plans to accommodate a variety of scenarios. That way, when an unexpected situation or emergency occurs, all you need to do is activate one of your plans. You can activate alternate call plans from either your mobile phone or computer.

To activate an alternate call plan: 

  1. Click the Inventory tab, then click the Inventory Services subtab. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add ten services at a time to the view.

  1. Search for the service you want to update routing for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to route call traffic for, click the blue arrow on the right of the line for the service. The Details section opens.
  1. From the Primary Call Plan list, select the alternate call plan you want to activate, then click Go.

    Control Center displays the alternate call plan you selected.

  2. From the Call Plan More Actions list, select Make Call Plan Active.

  3. Scroll to the bottom of the next window, then click Save Changes.

  4. Enter a date and time for when you want the new routing to take effect, then click Submit.
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