Business support

Adding a new phone number to your SIP trunk service

Your SIP trunk service is set up based on the route plans from your original order. Using Control Center, you can add a phone number to your SIP trunk service.

To add a phone numbers to your SIP trunk service:

  1. Click the Inventory tab, the Inventory Services subtab opens. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.

  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the SIP trunk service you want to add a new number to, click the blue arrow on the right of the line for the service. The Details section opens.
  1. Click the Telephone Number Management section.
  1. From the Select Action list, select Add New TN(s), then click Go.
  1. Select the Selected Location, Find by Area Code, or Find by Address option. 
  1. Click Get Available Number Blocks.

    You can request up to 2,000 phone numbers at a time. The phone numbers can be in any rate center (not just in the location's rate center).
  1. For each area code listed, type the number of phone numbers you want to add, then click Submit.

    At the top of the TN Management screen, you'll see a message confirming your order and receive an order number. You can check the status of your order
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