Business support

Adding a toll-free number to a group call plan

Group call plans let you change the routing plan for multiple toll-free numbers at once. You can add a toll-free number to an existing group call plan. After you add the number to the group, any changes you make to the group will automatically apply to that number as well.

To add a toll-free number to a group call plan:

  1. Click Inventory, then click Inventory Services

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.

  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to add a toll-free number to a group call plan for, click the blue arrow on the right of the line for the service, the Details section opens.
  1. From the More Actions list, select Group Call Plan.
  1. Select the Add to Group Call Plan radio button, then click Go.
  1. From the Select Group Call Plan list, select the name of the group call plan, then click Go.
  1. Click Add to Group Call Plan.
  1. Click OK.

    You'll see your group call plan is Enabled in the Global Default.
Not quite right?
Try one of these other, popular search topics:
        Billing support
        Call routing
        Repair tickets
        User profiles