If you have a busy office filled with people who occasionally need to step away from the phones for lunch or meetings, you can use the busy ring no answer (BRNA) feature to redirect calls. With BRNA, you can use any combination of up to four dedicated or switched numbers. And, if you want your customers to always be able to speak with someone, and never get a busy signal, you can use BRNA in conjunction with direct trunk overflow (DTO).
To add BRNA to a routing plan:
Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add ten services at a time to the view.