Business support

Changing from a dedicated to a switched termination number on a routing plan

In Control Center, you can change the termination number(s) for any routing plan (geographic routing, day-of-year, day-of-week, time-of-day, percentage allocation, etc.) with the change taking effect in a few minutes. If you need to, you can also change a termination number on multiple routing plans at once (known as bulk edit termination).

To change from a dedicated to a switched termination number on a routing plan:

  1. Click the Inventory tab, then click the Inventory Services subtab. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add ten services at a time to the view.

  1. Search for the service you want to update routing on in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to route call traffic for, click the blue arrow on the right of the line for the service. The Details section opens.
  1. From the Call Plan More Actions list, select Edit Call Plan.
  1. Click on the Global Default gray bar.

  2. Select the SWI radio option button.

  3. From the ANI list, select the ANI. 

    1. To add a new number, click the Add ANI to the List button.

    2. Type in the Ring-To-Number into the Value.

    3.  Click Add.
       
  4. Scroll down in the box, click Update.

 

  1. Click Save Changes.
  1. Enter a date and time for when you want the new routing to activate, then click Submit.
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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