Business support

Changing from a switched to a dedicated termination number on a routing plan

In Control Center, you can change the termination from switched to dedicated for any routing plan. After you make the change, you can specify when the change becomes active. If you need to, you can also change a termination number on multiple routing plans at once (known as bulk edit termination).

To change from switched to dedicated termination on a routing plan:

  1. Click the Inventory tab, the Inventory Services subtab opens. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.

  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to change switched to dedicated termination numbers on a routing plan for, click the blue arrow on the right of the line for the service, the Details section opens.
  1. From the Call Plan More Actions list, select Edit Call Plan.
  1. Click on the Global Default gray bar.
  1. Select the DED radio button.
  1. From the Primary Trunk list, select the trunk group. (DNIS updates must be done in the Terminating Address list.)
  1. Scroll down in the box, click Update.
  1. Click Submit Call Plan.

    You will receive a Request Status message that says: Your request has been submitted successfully on [date]. The Batch Id is: [number].
  1. Click OK.
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