If your toll-free traffic flow consistently needs to be redirected to different locations, use the percentage-allocation routing feature to automatically send your inbound calls to where you have the staff. For example, if you have call centers in Colorado, Arizona, and Virginia, but your largest support team is in Colorado, you can set up a rule to divide where calls are sent, such as 50% to Colorado, 35% to Arizona, and 15% to Virginia.
To route call traffic based on percentages:
Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.