Business support
Making multiple changes to phone numbers on your SIP trunk service

Using Control Center, you can make changes to many phone numbers at one time.

To make bulk changes:

  1. Click the Inventory tab, then click the Inventory Services subtab. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add ten services at a time to the view.

  1. Search for the service with the phone number you want to assign in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service, click the blue arrow on the right of the line for the service.
  1. Click the Telephone Number Management section.
  1. Select the checkboxes next to the phone numbers you want to modify.

  2. From the Select Action list, select Download to Bulk Load.xls, then click Go.

    You'll receive an email with a link for you to OPEN/SAVE an Excel spreadsheet. The second tab of the spreadsheet includes instructions for how to complete your bulk upload. (You can assign users, modify allowed call types, or reassign routes on all selected numbers—which is intended to make management easier.) Be sure to save a copy of your work to your computer before you upload the document.
  1. After you are done putting information in your Excel spreadsheet, from the Select Action list, select Bulk Load, then click Go.
  1. Select the file you want to upload.

    Control Center validates the file and starts processing your changes. You'll receive a confirmation email.
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