Business support

Removing direct-trunk-overflow from a routing plan

The direct-trunk-overflow (DTO) feature ensures callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone.

To remove DTO from a routing plan:

  1. Click the Inventory tab, then click the Inventory Services subtab. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add ten services at a time to the view.

  1. Search for the service with the routing plan you want to remove direct-trunk-overflow from in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service, click the blue arrow on the right side of the line for that service. The Details section opens.
  1. From the Call Plan More Actions list, select Edit Call Plan.
  1. Click the Global Default dark gray bar.

  2. In the window, select the None radio button, then click Select.
  1. Scroll to the bottom of the screen, then click Save Changes.

  2. Enter a date and time for when you want the new routing to take effect, then click Submit.
  1. Enter a date and time for when you want the new routing to take effect, then click Submit.
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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