Business support

Updating a day-of-week routing plan

In Control Center, you can change the days of the week you're routing your incoming calls or change the location of calls. For example, from Monday through Wednesday you can direct calls to your Arizona office or you can change your routing plan to redirect calls to that office on additional days.

To update a day-of-week routing plan:

  1. Click the Inventory tab, the Inventory Services subtab opens. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.

  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find a toll-free service you want, click the blue arrow on the right of the line for the service. By deault, the Details section opens.
  1. Make your changes by doing any of the following:

    • To change the time zone for the day-of-week routing, click the light blue bar, make your changes, then click Save.

    • To remove the day-of-week routing entirely, click the light blue bar, then click Delete Feature.

    • To remove one of the rules (e.g., routing to Colorado on Thursdays), click the light gray bar for the rule, then click Delete Rule.

    • To add another rule (e.g., routing to Virginia on Fridays), do the following:

      1. Click the light blue bar.

      2. Click Add Rule.

      3. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      4. Select a trunk/ANI from the ANI list.

      5. If you don't see the trunk/ANI you need, click ADD ANI TO THE LIST, fill in the fields, and click Add.

      6. Scroll to the bottom, select the day/holiday.

      7. Click Update.

    • To change the days for a rule (e.g., routing to Colorado on Wednesdays and Thursdays), do the following:

      1. Click the light gray bar for the rule.

      2. Scroll down to the Routing Criteria section.

      3. Make your changes.

      4. Click Update

    • To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, do one of the following:

      1. Click the light gray bar for the rule.

      2. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      3. Select a trunk/ANI from the ANI list.

      4. If you don't see the trunk/ANI you need, click ADD ANI TO THE LIST, fill in the fields, and click Add.

      5. Scroll to the bottom, then click Update.
  1. When you're done making changes, click Save Changes (at the bottom of the Details section).
  1. Enter a date and time for when you want the new routing to activate, confirm the time zone, then click Submit.
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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