Business support
Updating a phone number for your SIP trunk service

Using Control Center, you can update the configuration of your SIP trunk service depending on your organization's needs. The status of the changed phone numbers momentarily shows as update until the changes are complete, when the changes take place immediately.

To update a SIP trunk phone number:

  1. Click the Inventory tab, then click the Inventory Services subtab. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add ten services at a time to the view.

  1. Search for the service with the phone number you want to assign in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service, click the blue arrow on the right of the line for the service.
  1. Click the Telephone Number Management section.
  1. Select the checkbox(es) next to the phone number(s) you want to modify.

  2. Select either Edit TNs Individually or Modify Multiple TNs, then click Go.
  1. Using the lists in the pop-up window, edit which calls are being blocked (if any), the associated route plan, and/or the PPU location. You should also add contact information (name and email address) for the phone number—which assigns the number to the user.

  2. Click Update.

  3. Click the X to close the window (in the upper-right corner).
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