Business support

Updating a remote DID phone number for your SIP trunk service

You can update the remote DID phone number individually and provide a description of the number. 

To update a remote DID number:

  1. Click the Inventory tab, then click the Inventory Services subtab. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add ten services at a time to the view.

  1. Search for the service with the DID phone number you want to edit the route plan for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service, click the blue arrow on the right of the line for the service.
  1. Click the Telephone Number Management section.
  1. Select the checkbox next to the phone number(s) you want to edit the route plan for.

  2. Do one of the following:

    • To edit the route plan for a single phone number (or to make changes to multiple phone numbers one at a time), select Edit DID(s) Individually from the Select Action list, then click Go.

    • To edit the route plan for multiple phone numbers at once, select Modify Multiple DID(s) from the Select Action list, then click Go.
  1. Make your changes to the route plan(s). If you want to add a description, fill in the Description field.

  2. Click Update.

  3. Click the X (in the upper-right corner of the pop-up window).

    Your changes are effective immediately.
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