Business support

Updating a route plan for your SIP trunk service

A route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic). You can control your outbound traffic by changing how your configuration and equipment points to our trunks.

To update a route plan for SIP trunk service:

  1. Click the Inventory tab, the Inventory Services subtab opens. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.

  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service, click the blue arrow on the right of the line for the service. The Details section opens.
  1. Click the Route Plan Management section.
  1. Select the checkbox(es) next to the route plan(s) you want it edit, then click Submit.
  1. From the Select Action menu, select the action you'd like to make, then click Go.
  1. Make your changes to the route plan(s), then click Submit.
Not quite right?
Try one of these other, popular search topics:
        Billing support
        Call routing
        Repair tickets
        User profiles
View all topics for: