Business support

Updating a termination number on a routing plan

In Control Center, you can change the termination number(s) for any routing plan yourself (geographic routing, day-of-year, day-of-week, time-of-day, percentage allocation, etc.). If you need to, you can also change a termination number on multiple routing plans at once (known as bulk edit termination).

To update a terminating number on a routing plan:
  1. Click the Inventory tab, the Inventory Services subtab opens. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.

  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to update a termination number on a routing plan for, click the blue arrow on the right of the line for the service, the Details section opens.
  1. From the Call Plan More Actions list, select Edit Call Plan.
Important: In the Call Plan More Actions list, you may see an option for Terminating Addresses. Use this option to add a new switched terminating address or to change the DNIS value for one or more trunk groups.
  1. Click the Global Default gray bar to change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules.
  1. Click the light gray bar for the rule.
  1. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.
  1. From the Primary Trunk list, select a trunk.

    If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, then click Add.
  1. Scroll to the bottom of that box, then click Update.
  1. Click Save Changes.

    You will receive Request Status message that says: Your request has been submitted successfully on [date and time]. The Batch Id is : [number].
  1. Click Ok.
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