Business support

Updating a time-of-day routing plan

In Control Center, you can specify the time of day you want calls redirected to a specific location. If your needs change, you can update the call plan.

To update an existing time-of-day routing plan:

  1. Click the Inventory tab, the Inventory Services subtab opens. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.

  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find a toll-free service you want, click the blue arrow on the right of the line for the service. By deault, the Details section opens.
  1. Make your changes by doing any of the following:

    • To remove the time-of-day routing entirely, click the light blue bar, then click Delete Feature.

    • To remove one of the time periods, click the light gray bar for the rule, then click Delete Rule.

    • To add another rule, do the following:

      1. Click the light blue bar.

      2. Click Add Rule.

      3. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      4. Select a trunk/ANI from the ANI list.

      5. If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, and click Add.

      6. Scroll to the bottom, select the day/holiday, click Update.
         
    • To change the time for a rule, do the following:

      1. Click the light gray bar for the rule.

      2. Scroll down to the Routing Criteria section.

      3. Make your changes, then click Update.

        Your times cannot overlap. If you have one time period ending at 10:00, the next one cannot start until 10:01. Also, you must use the 24-hour clock format—e.g., 17:00 for 5:00 pm, referred to as Military Time, in Control Center.
         
    • To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, do the following:

      1. Click the light gray bar for the rule.

      2. Select either the DED (dedicated trunk or SWI (switched ANI) radio button.

      3. Select a trunk/ANI from the ANI list. If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, then click Add.

      4. Scroll to the bottom, click Update.
Note: We recommend you do not fill in the description when you create an ANI. When you leave the description blank, the phone number will show in the list, rather than the description.
  1. When you're done making changes, scroll to the bottom of the screen, then click Save Changes.
  1. Enter a date and time for when you want the new routing to activate, confirm the time zone, click Submit.
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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