Business support

Updating a time-of-day routing plan

In Control Center, you can specify the time of day you want calls redirected to a specific location. If your needs change, you can update the call plan.

To update an existing time-of-day routing plan:

  1. Click the Inventory tab, then click the Inventory Services subtab. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add ten services at a time to the view.

  1. Search for the service you want to update routing for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to route call traffic for, click the blue arrow on the right of the line for the service, the Details section opens.
  1. From the Call Plan More Actions list, select Edit Call Plan.
  1. Make your changes by doing any of the following:

    • To remove the time-of-day routing entirely, click the light blue bar, then click Delete Feature.

    • To remove one of the time periods, click the light gray bar for the rule, then click Delete Rule.

    • To add another rule, click the light blue bar, click Add Rule, select the button for either DED (dedicated trunk) or SWI (switched ANI), select a trunk/ANI from the ANI list, scroll to the bottom, select the day/holiday, then click Update. (If you don't see the trunk/ANI you need, click ADD ANI TO THE LIST, fill in the fields, and click Add.)

    • To change the time for a rule, click the light gray bar for the rule, scroll down to the Routing Criteria section, make your changes, then click Update. Your times cannot overlap. If you have one time period ending at 10:00, the next one cannot start until 10:01. Also, you must use the 24-hour clock format—e.g., 17:00 for 5:00 pm, referred to as Military Time in Control Center.

    • To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, click the light gray bar for the rule, select the button for either DED (dedicated trunk) or SWI (switched ANI), select a trunk/ANI from the ANI list, scroll to the bottom, then click Update. (If you don't see the trunk/ANI you need, click ADD ANI TO THE LIST, fill in the fields, and click Add.)
Note: We recommend you do not fill in the description when you create an ANI. When you leave the description blank, the phone number will show in the list, rather than the description.
  1. When you're done making changes, scroll to the bottom of the screen, then click Save Changes.
  1. Enter a date and time for when you want the new routing to activate, confirm the time zone, then click Submit.
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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