Business support

Updating an alternate call plan

The purpose of alternate call plans is to quickly redirect your inbound calls, so updating your call plan is essential to be able to change the location of your calls at a moments notice.

To update an alternate call plan:

  1. Click the Inventory tab, the Inventory Services subtab opens. 

Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.

  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to update an alternate calling plan for, click the blue arrow on the right of the line for the service, the Details section opens.
  1. From the Select Call Plan list, select the alternate call plan you want to edit, then click Go.
  1. From the Call Plan More Actions list, select Edit Call Plan.
  1. Click the global default (dark gray) bar, make your changes in the window.
  1. Scroll down in the window, then click Update.
  1. Click Submit Call Plan.
  1. Click OK.
  1. Enter a date and time for when you want the new routing to take effect, then click Submit.
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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