Business support

Submitting a request to change your existing CenturyLink business services

Use Control Center to submit a request to change your existing Toll-Free, IQ Networking, or Private Line services. Your request will be routed to your CenturyLink representative, who will contact you for additional information.

To change your existing services:

  1. Click the Orders tab, then click the Order Status subtab.

    Control Center shows all pending orders and those completed in the last 90 days. You can tell the status of an order by looking at the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date CenturyLink expects to complete your order
    • Status Date—the date the status was last updated
  1. Click Manage Orders.
  1. Click Change.
  1. From the Service Type list, select the service you want to add, then fill in the form.

    Include your name, phone number, email address, account number, service ID(s), current service address, new service address, and preferred move date. If you have a complex request, you can upload a file (e.g., XLS, CSV, PDF, XML) rather than manually entering the information.

  2. When you're done, click Submit Request.

    You'll receive an email confirming the changes you want made to your services. You can also check your order status.
Not quite right?

Check out these other, popular search topics: